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Sep20

3 NEUTRAL FEEDBACKS FROM A NEWBIE ON EBAY

Categories // Rod's Thoughts

Drives me nuts! You do everything you can to ensure excellent customer service and then a person new to ebay who just doesn’t understand how eBay works puts a blemish on your record. This week after and excellent run of about 700 positive feedbacks, I get 3 neutrals from a guy who by his own admission liked the coins but decided that because I didn’t contact him to let him know his coins were shipped (he received them 4 business days after his payment was received), that he was going to leave me three neutrals. His overall feedback score was 10. I’ve been dealing with eBay for a long time and am feeling that until new users get a feedback rating of say 50 or so, they shouldn’t have the right to leave neutral or negative comments. I know far too many sellers who are scared to death of getting a negative that they will do almost anything to protect their perfect records. I see it as feedback extortion and it should stop. In every case that I’ve ever received less than positive feedback, its been from someone who just doesn’t know how the system works. For all you users who are doing what you can to keep that 100% positive rating, sooner or later something will get lost in the mail or someone won’t get your emails or someone might just be having a bad day and your perfect record might end – its not your fault. When you have hundreds if not thousands of positive comments from satisfied customers and one user leaves you a negative, do what my friend always tells me – consider the source then ignore it.

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